Reimagining job seeker journeys across the Allegis Connected platform
At Allegis Group, I led the research and product design efforts for Connected, a system-wide initiative to unify the experience of hiring managers, recruiters, and job seekers across a previously siloed set of digital tools and workflows.
Challenge
Business Need:
Allegis needed to modernize its digital experience with a service design approach to streamline workflows and elevate candidate and client experiences. Key goals included:
- Reducing recruiter inefficiencies
- Improving job seeker satisfaction and retention
- Equipping hiring managers with clearer tools
- Driving internal platform adoption
- Differentiating Allegis through seamless, connected user journeys
User Pain Points:
Job seekers faced confusing applications, repetitive entry, and unclear status updates, causing frustration and drop-off.
Recruiters managed disconnected tools with limited pipeline visibility and heavy manual follow-up.
Hiring managers struggled with unintuitive systems and missing insights, delaying decisions.
All users encountered friction from siloed workflows, inconsistent UIs, and poor role-based design.
Approach
To address the fragmented experience across Allegis Group’s talent engagement ecosystem, I led a human-centered design strategy that prioritized collaboration, co-creation, and insight-driven decision making.
Collaborative journey mapping
Led co-creation workshops with recruiters, hiring managers, and job seekers to visualize current-state journeys and align on key user needs.
Used service design to align teams
Developed service blueprints and visual artifacts to foster cross-functional alignment and inform roadmap decisions.
Translated insights into requirements and designs
Created mobile-first and desktop designs in the fidelity needed to communicate requirements, from sketches to lo fi wireframes to fully branded clickable prototypes.
Outcomes
Led cross-role workshops to co-create journey maps and identify experience gaps, developed service blueprints to align teams and guide roadmaps, and designed mobile-first and desktop prototypes—from sketches to fully branded, clickable experiences.
25%
fewer clicks and page loads. Redesigned workflows and reduced friction for job seekers, resulting in faster navigation and improved task completion.
20%
faster task completion rates. Optimized mobile and desktop flows led to more efficient recruiter and hiring manager interactions with the platform.
↑ NPS
User satisfaction scores rose after journey-informed redesigns.
Selected Works
(240) 455-4586 ● design@faymail.com
Copyright © 2025 Rob Fay