
-Assume good will. “Employees are making decisions based on what they think is right for the company,” said Allspaw.
-Identify causes, not culprits. Accountability happens naturally as people learn the facts. Focus on exploring what happened – and recognize that in complex systems, there’s rarely one root cause.
-Take your time. People used to blaming cultures may take time to come out of their shell and share mistakes and learnings freely.