5 Useful Lies to Tell User Research Participants [UX Booth – Jun 05, 2012] – If you’ve ever run a research or usability test, you’ll know they can be tricky to facilitate. After all, you’re dealing with people; and people come with a whole host of existing preconceptions, personalities, emotions, and experiences. One thing that can help you to gain more honest and thereby useful feedback from research participants is, in fact, to lie to them.
Uninspiring by design [Washington Post – May 23, 2012] – I think it’s time for this industry to wake up to design. To wake up to beauty in form and function. I think it’s time that technology companies started taking a long, hard look at what they’re putting out into the world. Hopefully, they’ll start to realize that competition takes more than “me too.”
Customer experience: The natural ally for UX in business [Informaat – May 02, 2012] – But being a successful company in customer experience is not easy. eConsultancy recently found two great barriers to deliver the required customer experience: the organisational structure (think silos, departments and business units) and the complexity of the phenomenon. User experience can help. The scope of customer experience is broader than the scope of user experience. It comprises all touchpoints between a company and its customers. The rise of customer experience and user experience has been concurrent, but user experience probably has more traction in terms of concrete roles within organizations.