Links for 2011-01-24
- The Rise Of The Chief Customer Officer [Forrester Blogs – Jan 24, 2011] – Over the past five years, Forrester has observed an increase in the number of companies that have a single executive leading customer experience efforts across a business unit or an entire company. Whether firms call these individuals a chief customer officer (CCO) or give them some other label, these leaders sit at high levels of power at companies as diverse as Allstate, Dunkin’ Brands, Oracle, and USAA.
- The Psychologist’s View of UX Design [UX Magazine – May 19, 2010] – I’m a psychologist by training and education. So the part of the elephant I experience applies what we know about people and how we apply that to UX design. I take research and knowledge about the brain, the visual system, memory, and motivation and extrapolate UX design principles from that.
- Design Thinking | Employing Design Principles | Defining Ease of Use [UX Matters – Jan 17, 2011] – In this edition of Ask UXmatters, our experts discuss the following topics: 1) the core elements of design thinking, 2) employing design principles in our work, and 3) defining the ultimate, theoretical target for ease of use.
- Well-designed error messages [Formulate Information Design – Jan 11, 2011] – 1) tell the form-filler that an error has occurred, 2) be clear about exactly what and where that error is, and 3) provide the form-filler with the information and tools they need to be able to correct the error, or otherwise get out of the situation.