The Five Most Influential Papers in Usability [Measuring Usability Blog – Jul 07, 2010] – I compiled a list of papers that have had a large and lasting influence on the field of Usability and User Experience. I then asked Jim Lewis and Joe Dumas, two pioneers in this field for their top five. There was considerable overlap in both the papers and topics suggesting that while there may be some disagreement with the conclusions of the papers there is strong agreement on their impact.
PrEmo – Measuring Emotional Response – by SusaGroup – Emotional responses elicited are difficult to measure because their nature is subtle (low intensity) and often mixed (more than one emotional response at the same time). However, scientific research at the Technical University of Delft by Dr. Pieter Desmet has resulted in an instrument, PrEmo, to measure emotions. Since then, PrEmo has been further developed by SusaGroup and TUDelft, resulting in a new and improved interface and character.
What five users can tell you that 5000 cannot [Measuring Usability – Jun 16, 2010] – With usability testing it used to be that we had to make our best guess as how users actually interacted with software outside a contrived lab-setting. We didn’t have all the information we needed…Web-analytics provides us with a wealth of data about actual usage we just never had before…Where we once didn’t have enough information, now we have a new problem–too much information. Web analytics is transforming user behavior from a puzzle to a mystery. Mysteries require judgment and the assessment of uncertainty. To solve the mysteries of why users are doing what they’re doing, we still need to observe users and ask them about their intentions and expectations. This can help solve the mystery of why. A small lab based study of a small number of users can tells us things analytic data from 5000 cannot. Web analytics is transforming user behavior from a puzzle to a mystery.
What Is User Experience Design? [Montparnas User Experience Design Blog – Oct 10, 2006] – User experience design can sometimes be a slippery term. With all the other often used terms that float around in its realm in the technology and web space: interaction design, information architecture, human computer interaction, human factors engineering, usability, and user interface design. People often end up asking, “what is the difference between all these fields and which one do I need?” This article examines the term and field of user experience to plainly extrapolate its meaning and connect the dots with these other fields.