Minimizing Complexity In User Interfaces [Smashing Magazine – Oct 07, 2009] – Clean. Easy to use. User-friendly. Intuitive. This mantra is proclaimed by many but often gets lost in translation. The culprit: complexity. How one deals with complexity can make or break an application. A complex interface can disorient the user in a mild case and completely alienate them in an extreme case. But if you take measures first to reduce actual complexity and then to minimize perceived complexity, the user will be rewarded with a gratifying experience.
A method for quantifying user experience [FatDUX – Oct 05, 2009] – We start by consolidating our research findings in a single first-person narrative – an X-log (experience log). This is somewhat related to phenomenology. Once we’ve assembled this story, we work together with the client to: 1. mark each individual interaction – we call these “snapshots” 2. assign a value from 1 to 3 to each snapshot in relation to its contribution to the overall experience 3. grade the experience on a scale from -3 to +3 4. multiply the value by the grade to get a score (this is the really useful number) 5. note any events that are recurring, unique, or may be influenced by chronology (cause and effect relationships).