Accessibility and the Law: How good UX can keep you out of court [UX Magazine – Sep 07, 2010] – Website accessibility is obviously an integral part of user experience; a negative user experience is certain to occur when a consumer cannot access a commercial website, which, in turn,... Read more
A product development tip – from a measuring cup [Good Experience – Aug 17, 2010] – But here’s the thing about the research: customers never said they wanted an angled measuring cup. In fact, users weren’t even aware that there was a problem to be solved. Consumers didn’t say,... Read more
Five UX Research Pitfalls [UX Magazine – Sep 02, 2010] – In the last few years, more and more organizations have come to view UX design as a key contributor to successful products, connecting teams with end-users and guiding product innovation within the organization. Though it’s fantastic to see... Read more
Concerning Fidelity in Design [UX Booth – Jun 29, 2010] – With all of these different methods to choose from, should you be sketching, wireframing, mocking-up, or prototyping? The answer, simply put, is yes you should. 10 great alternatives to Google Wave [Betanews – Aug 06, 2010] – Real-time... Read more
The Five Most Influential Papers in Usability [Measuring Usability Blog – Jul 07, 2010] – I compiled a list of papers that have had a large and lasting influence on the field of Usability and User Experience. I then asked Jim Lewis and Joe Dumas, two pioneers in this... Read more
An Open Letter To The Design Community [Silicon Valley Product Group – May 11, 2010] How to innovate on time [Scott Berkun – Jun 12, 2007] – How do you guide failure towards innovation? Making design principles stick [Adaptive Path – Dec 01, 2009] Read more
Introduction I didn’t want to to wait too long before I got some of my initial thoughts written down about this year’s IA Summit. I could recap all of the sessions I attended, and I still may, but there are others that will likely do it better than me.... Read more
Designing with Lenses [UX Booth – Apr 06, 2010] – A design lens allows you to view the user experience through the eyes of a single design principle. Lenses were originally created for game design but are just as powerful for user experience design. Data collection for usability research... Read more
The KJ-Technique: A Group Process for Establishing Priorities [UIE – May 11, 2004] – In our consulting work, we’ve found that, like the military experts, our clients usually have most of the answers already in their own organization. The trick is to get all the people with the right... Read more
On Thursday April 8th I will be headed to the 11th annual IA Summit, held in Phoenix, AZ. I’m really excited about the program, because the subject matter covers both practical and theoretical concepts related to Experience Design topics. I also look forward to chatting with others. It’s amazing... Read more
So you wanna be a user experience designer – Step 2: Guiding Principles [Pleasure and Pain – Nov 23, 2009] So you wanna be a user experience designer – Step 1: Resources [Pleasure and Pain – Jun 30, 2009] Breadcrumb Navigation Increasingly Useful [Jakob Nielsen’s Alertbox – Apr 10,... Read more
User Experience: Our Definition [Nielsen Norman Group] – “User experience” encompasses all aspects of the end-user’s interaction with the company, its services, and its products. The first requirement for an exemplary user experience is to meet the exact needs of the customer, without fuss or bother. Next comes simplicity... Read more
Interaction’10 videos online [Experientia – Mar 01, 2010] – Many videos of the Interaction10 conference are now online. Designing OmniGraphSketcher for the iPad [Omni Group – Feb 25, 2010] – Anyway, I thought some of you might be interested in seeing how some of our iPad development work is... Read more
On January 23, 2010 I attended UX Barcamp DC and presented on the topic of measuring desirability. [UX Barcamp DC, Measuring Desirability | Runtime: ~45:00 | Please make sure you have the latest version of Adobe Flash installed on your computer to watch this video. To download it, please... Read more
Data Driven Design Research Personas [Slideshare, Todd Zaki Warfel] – Data driven design research personas and the persona DNA profile. Persona Templates [Todd Zaki Warfel – Jan 13, 2009] The Essence of a Successful Persona Project [UIE – Feb 17, 2010] – Personas are a flexible and powerful tool... Read more
If your product is Great, it doesn’t need to be Good [Paul Buchheit – Feb 09, 2010] – Pick three key attributes or features, get those things very, very right, and then forget about everything else. Telling Your Website’s Story with Sketchboarding [UX Booth – Feb 09, 2010] –... Read more
25 User Experience Videos That Are Worth Your Time [Smashing Magazine – Jan 05, 2010] – We’re all mostly accustomed to educating ourselves by reading articles. Rare are the opportunities to attend conferences or watch live shows on subjects that we’re interested in. That’s why we are presenting here... Read more
Learning in Second Life: Virtual Education [VizWorld – Jan 23, 2010] – Several universities have begun to embrace “online courses”, coupling traditional education tools with web-based systems like Blackboard to increase revenue with a minimum of expense. It allows teachers to very easily re-use class materials (doesn’t get much... Read more
How Do Users Really Feel About Your Design? [UXmatters – Sep 24, 2007] – The user experience field has been trying to move beyond mere usability and utility for years. So far, no one seems to have developed easy-to-implement, non-retrospective, valid, and reliable measures for gauging users’ emotional reactions... Read more
Always Be Testing: 8 Services For Usability Feedback [ReadWriteWeb – Jan 11, 2010] – Here's a summary of eight useful services that will help put you on the path to product greatness. A Collection of Printable Sketch Templates and Sketch Books for Wireframing [geekchix.org – Jan 03, 2010] –... Read more