Shelf Life of Social Media Links Only 3 Hours [Hubspot – Sep 08, 2011] – When it comes to link sharing in social media, it turns out it’s not about where you share it — it’s about what you share. New research from URL shortening service bitly focuses on... Read more
Social Design [Facebook Developers] – Social Design is a way of thinking about product design that puts social experiences at the core. Create these social experiences with the features available on Facebook Platform. Google Web Fonts – Hundreds of free, open-source fonts optimized for the web. Read more
Observing Customers Drives Innovation [ZURB – Aug 02, 2011] – Innovation comes from observing customers. That’s all. You’ll find tons of product opportunities to capitalize on by observing how people are accomplishing everyday tasks. OXO comes to mind as a company that drives innovation from observing their customers. The... Read more
Usability Testing with 5 Users [Alertbox – Mar 19, 2000] – Some people think that usability is very costly and complex and that user tests should be reserved for the rare web design project with a huge budget and a lavish time schedule. Not true. Elaborate usability tests are... Read more
What Do You Have to Do to Get Your Way? [UX Magazine – May 19, 2011] – UX Magazine attended the 2011 IA Summit in Denver this year to interview conference speakers and attendees. In this video, interviewees respond to the question:When you’re working on a project, what do... Read more
Our Interview With Dieter Rams, The Greatest Designer Alive [Video] [Co.Design – May 26, 2011] – A rare opportunity to sit down with the man who defined what Apple could be — decades before Jony Ive ever turned on a computer. Read more
Designing for decision making – not the same as workflow [GroupVisual.io] – Visualization actually requires a whole different set of skills than UI and web design. Fundamentally, visualization is about decision making – understanding the information and its context better so that you can ask better questions, get better... Read more
Awsum Shoes: Is it ethical to fix grammatical and spelling errors in reviews? [Slate Magazine – May 10, 2011] – According to Panos Ipeirotis, a professor at NYU’s Stern School of Business who studies consumer reviews on the Internet, the first review will lure more travelers. In a recent... Read more
One of the many reasons why I enjoy working for Blackboard is because of its mission. Who doesn’t want to be part of a company that seeks to better the education experience? The work is fulfilling and challenging. But over a year ago I found myself asking the existential... Read more
Interaction ’11 Conference Keynotes [IxDA – Feb 2011] – Keynote videos from the Interaction ’11 conference in Boulder, CO. The Corporate Pursuit of Happiness [Fast Company – Feb 28, 2011] – Offering a happiness class to future masters of the universe at one of the country’s leading business schools... Read more
Measuring the User Experience on a Large Scale: User-Centered Metrics for Web Applications [Proceedings of CHI 2010] – More and more products and services are being deployed on the web, and this presents new challenges and opportunities for measurement of user experience on a large scale. There is a... Read more
User Experience White Paper [All About UX – Feb 04, 2011] – User Experience White Paper is a result from a Dagstuhl seminar on Demarcating User Experience, where 30 experts from academia and industry worked together to bring some clarity to the concept of user experience. We see the... Read more
UX Ideas in the Cards [UX Magazine – Feb 03, 2011] – Like many practitioners, my day-to-day to work involves facing situations in which I am unsure of what to do next. Clients and teams look to me for solutions, ideas, and methods that can help create great ideas... Read more
The Rise Of The Chief Customer Officer [Forrester Blogs – Jan 24, 2011] – Over the past five years, Forrester has observed an increase in the number of companies that have a single executive leading customer experience efforts across a business unit or an entire company. Whether firms call... Read more
User Interface Design Libraries for Keynote and Powerpoint [Keynotopia] – Keynotopia is a collection of tutorials, samples, and user interface libraries to create clickable prototypes for web and mobile apps, using Apple Keynote or Microsoft Powerpoint. Introducing Wirify: The web as wireframes [Volkside – Dec 20, 2010] – Wirify... Read more
Using Customer Journey Maps to Improve Customer Experience [Harvard Business Review – Nov 15, 2010] – A customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it be a product, an online experience, retail... Read more
Young Adults Browse Via Mobile More Than Desktop [InformationWeek – Nov 24, 2010] – Opera’s latest State of the Mobile Web report indicated that young adults aged 18 to 27 spend more time browsing the Internet on their phone than on a traditional PC. The 21st Century Classroom, from... Read more
How Google tested Google Instant [CNET News – Oct 18, 2010] – This mission took on great importance as Google prepared to make perhaps the biggest change to its search experience it had ever contemplated: Google Instant. Google surveyed 160 people–divided equally between Googlers and the general public–as it... Read more
What Is User Experience Design? Overview, Tools And Resources [Smashing Magazine – Oct 05, 2010] – This guide aims to familiarize you with the professional discipline of UX design in the context of Web-based systems such as websites and applications. Why You Should NEVER Listen to Your Customers [Blog... Read more