Links for 2010-02-18

  • Data Driven Design Research Personas [Slideshare, Todd Zaki Warfel] – Data driven design research personas and the persona DNA profile.
  • Persona Templates [Todd Zaki Warfel - Jan 13, 2009]
  • The Essence of a Successful Persona Project [UIE - Feb 17, 2010] – Personas are a flexible and powerful tool for user researchers. They’re also one of the most misunderstood. When done well, they ensure the team focuses on the needs and delights of their users. Like other effective user research techniques, personas deliver confidence and insights to the team. Personas help the team make important design decisions with a thorough understanding of who the users are, what they need, and when they need it. For the last few years, we’ve studied how a variety of design teams have tried to harvest the benefits of persona projects. We’ve explored several wildly successful persona projects and many that fell far short of their goals. We now better understand where the magic lies with personas — what the essence of a successful project is.

Links for 2010-02-12

Links for 2010-02-08

  • 25 User Experience Videos That Are Worth Your Time [Smashing Magazine - Jan 05, 2010] – We’re all mostly accustomed to educating ourselves by reading articles. Rare are the opportunities to attend conferences or watch live shows on subjects that we’re interested in. That’s why we are presenting here phenomenal videos and related resources on the topic of user experience (UX) by different presenters at different events. We have focused on current content but have included some older videos that are still relevant. It will take you more than 16 hours to watch all of these videos. So, make some popcorn, turn off the lights and enjoy.
  • 50 Free UI and Web Design Wireframing Kits, Resources and Source Files [Smashing Magazine - Feb 05, 2010] – Planning and communication are two key elements in the development of any successful website or application. And that is exactly what the wireframing process offers: a quick and simple method to plan the layout and a cost-effective, time-saving tool to easily communicate your ideas to others. A wireframe typically has the basic elements of a Web page: header, footer, sidebar, maybe even some generated content, which gives you, your clients and colleagues a simple visually oriented layout that illustrates what the structure of the website will be by the end of the project and that serves as the foundation for any future alterations.
  • Hierarchical Task Analysis [UXmatters - Feb 08, 2010] – A structured, objective approach to describing users’ performance of tasks, hierarchical task analysis originated in human factors. In its most basic form, a hierarchical task analysis provides an understanding of the tasks users need to perform to achieve certain goals. You can break down these tasks into multiple levels of subtasks. In user experience, you can use hierarchical task analysis to describe the interactions between a user and a software system. When designing a new system, hierarchical task analysis lets you explore various possible approaches to completing the same task. When analyzing an existing system, it can help you to optimize particular interactions.
  • User Experience Programme [Forum Nokia] – Nokia has put together a rich and informative website covering the key elements of user experience. Remarkably helpful, no matter what kind of gadget you’re working on.
  • Removing Features [ignore the code - Feb 02, 2010] – Eventually, you will find yourself in a position where your application contains features it should not. Even if you’;ve been vigilant, this will happen.

Links for 2010-01-25

  • Learning in Second Life: Virtual Education [VizWorld - Jan 23, 2010] – Several universities have begun to embrace “online courses”, coupling traditional education tools with web-based systems like Blackboard to increase revenue with a minimum of expense. It allows teachers to very easily re-use class materials (doesn’t get much easier than cut-n-paste, or simply clicking a “publish” button from their library of assets), and enables the university to open classes to students around the world. Virtual Worlds are becoming the “next generation” of these online courses, and Second Life is on the forefront of the wave.
  • Beyond Usability: Designing Web Sites for Persuasion, Emotion, and Trust [UXmatters - Jan 26, 2009] – The next wave in Web site design is persuasive design, designing for persuasion, emotion, and trust.
  • Unmoderated, Remote Usability Testing: Good or Evil? [UXmatters - Jan 18, 2010] – Recently, there has been a surge in the number of tools that are available for conducting unmoderated, remote usability testing—and this surge is changing the usability industry. Whether we want to or not, it forces us to take a closer look at the benefits and drawbacks of unmoderated testing and decide whether we should incorporate it into our usability toolbox.

Links for 2010-01-15

  • How Do Users Really Feel About Your Design? [UXmatters - Sep 24, 2007] – The user experience field has been trying to move beyond mere usability and utility for years. So far, no one seems to have developed easy-to-implement, non-retrospective, valid, and reliable measures for gauging users’ emotional reactions to a system, application, or Web site. In this column, I’ll introduce you to a promising method that just might solve this problem. While this method has not yet been subjected to rigorous peer review or experimental testing, it offers an intriguing solution and is endlessly fascinating to me. And it just might prove to be the kind of powerful technique we’ve been looking for to illuminate users’ emotional reactions to our designs.
  • LukeW Ideation and Design [User Experience Diagrams - Feb 25, 2005] – A listing of user experience diagrams
  • Fantastic Information Architecture and Data Visualization Resources [Noupe - Jan 15, 2010] – Below are a collection of resources to get you going down the information architecture and data visualization path. Whether you just want to become more familiar with infographics and data visualizations for occasional use or are thinking of making it a career, the resources below will surely come in handy. There are also some beautiful examples and more roundups to see even more fantastic graphics.
  • Iconizer Catalogs Icons for Customization [Lifehacker - Jan 15, 2010] – At Iconizer you can not only browse through categories like icons for actions, communication, hardware & devices, and other types of customization but you can browse for icons by operating system. Love the way a certain icon is used on the Mac? Like the way Aero displays things on Vista and Windows 7? You can dip into the icon sets for each operating system and customize icons from it for personal use. Not only are stock icons included but each category has around a dozen additional icons sets independent of entries like Aero, Vista, or Tiger.
  • Cacoo – Create diagrams online Real time collaboration – Cacoo is a user friendly online drawing tool that allows you to create a variety of diagrams such as site maps, wire frames, UML and network charts.

Links for 2010-01-12

Links for 2010-01-05

Links for 2009-12-24

  • Behavioral Targeting & Google Analytics: How To Create Personas [Search Engine Land - Dec 22, 2009] – This is a somewhat simplistic example, but it shows that it is possible to create personas using Google Analytics to understand how each targeted audience is behaving on your site. This shows us what we are succeeding or failing to provide to each kind of person on the website.
  • Journal of Information Architecture: Issue 2
  • EverydayLives: An iPhone app for ethnography [Core77 - Dec 22, 2009] – EverydayLives is a UK-based research agency that focuses their attention on ethnographic research. This week they released “a sophisticated research tool designed by ethnographic researchers for ethnographic researchers, field anthropologists, agency planners, marketers and research respondents” and it comes in the form of a convenient iPhone app. We think designers could benefit from this tool, as it would complement our research activities perfectly. And it reduces all that cumbersome equipment often required for in depth inquiry. Using this tool, you can capture video, photos, text and audio and then immediately share any outcomes with clients, colleagues or participants while in the field. We stumbled across a preview video that shows the app in action. And if you aren’t an iPhone user, word on the street is that a Blackberry version is in the works.
  • This week in search 12/18/09 [Official Google Blog - Dec 18, 2009] – Our own years of testing have conclusively shown that when speed of a feature or product improves, usage, quite simply, goes up.

Links for 2009-12-17

  • Protokit 0.1- Protokit is an emerging experiment of Michael targeted at those who like creating HTML prototypes. Protokit is a toolkit composed of existing Javascript libraries which work are combined to together to make the process easier. Hats off to open source prototyping. :)
  • FlockDraw – FlockDraw is an online collaborative drawing tool. It looks like it has some interesting potential for those times when you need to sketch something out together in real time and it’s just not possible to meet face to face. This flash based tool allows to create separate rooms for each sketch which are bound to unique and sharable URLs. The software is very light weight with the first version being released just last month and there is still room for improvement. The slight bothersome usability issue lies around the fact that the toolbar does not indicate the selected tool, nor the selected state of each tool (ex: brush size or color). Other than that, I’m looking forward to eyeing this little app into the future.
  • The Apple Store’s Checkout Form Redesign
  • Web accessibility no longer an afterthought [CNN - Dec 15, 2009] – Web designers are starting to take accessibility as seriously as button placement or heading layout when they develop their products, improving the Web experience not only for people like Tsaran — who lost his sight at the age of five — but for Web users in general.

Links for 2009-12-05

Links for 2009-11-24

Links for 2009-11-11

Links for 2009-11-03

  • Google Wave in Confluence wiki pages [ffeathers - Nov 01, 2009] – Confluence macro that lets you embed a Google Wave into a Confluence wiki page.
  • Adobe Shortcut App Makes Finding Hotkeys Easier [Lifehacker - Aug 18, 2009] – The free Adobe Shortcut App gives fast access to look up keyboard shortcuts for the entire array of Adobe products from one simple place. Once you've installed the Adobe AIR application, you can choose a program from the buttons on the top, and find a shortcut using the search box, browsing, or even adding them to a favorites list. You can switch between viewing Windows or Mac shortcuts, or even view the cheat sheet in PDF format. It’s a quick and easy way to look up the shortcuts without having to pull out the help file. Adobe Shortcut App is a free download for all platforms, requires Adobe AIR.
  • Mouse Cursor Affordance

Links for 2009-10-21

Links for 2009-10-16

Links for 2009-10-12

  • The myth of the page fold: evidence from user testing [cxpartners - Sep 18, 2009] – Over the last 6 years we’ve watched over 800 user testing sessions between us and on only 3 occasions have we seen the page fold as a barrier to users getting to the content they want.
  • Minimizing Complexity In User Interfaces [Smashing Magazine - Oct 07, 2009] – Clean. Easy to use. User-friendly. Intuitive. This mantra is proclaimed by many but often gets lost in translation. The culprit: complexity. How one deals with complexity can make or break an application. A complex interface can disorient the user in a mild case and completely alienate them in an extreme case. But if you take measures first to reduce actual complexity and then to minimize perceived complexity, the user will be rewarded with a gratifying experience.
  • A method for quantifying user experience [FatDUX - Oct 05, 2009] – We start by consolidating our research findings in a single first-person narrative – an X-log (experience log). This is somewhat related to phenomenology. Once we’ve assembled this story, we work together with the client to: 1. mark each individual interaction – we call these “snapshots”
    2. assign a value from 1 to 3 to each snapshot in relation to its contribution to the overall experience
    3. grade the experience on a scale from -3 to +3
    4. multiply the value by the grade to get a score (this is the really useful number)
    5. note any events that are recurring, unique, or may be influenced by chronology (cause and effect relationships).

Links for 2009-10-05

Links for 2009-09-22

  • Now you’ll have no excuse to forget the milk [Examiner - Mar 31, 2009] – The Concierge experience begins when a shopper makes their list on their home computer linked to the supermarket’s Web site. When the shopper arrives at the store, they begin pushing the cart down the aisle. They can enter their Web site username and password on the 8.5-inch diagonal touch-screen LCD panel, or scan their loyalty card past the bar code reader, and up pops their shopping list. The bar code reader also tells you the price of each item as you put it in your cart and keeps a running total so there are no surprises at the checkout counter. The Concierge connects to an ultra-wideband wi-fi network in the store. Here’s where it gets weird. Using location-based technology on the network, Concierge knows where your cart is and arranges your shopping list by where the items are located in the store.
  • Autodesk SketchBook Mobile [Autodesk - Sep 17, 2009] – The Autodesk SketchBook Mobile painting and drawing application extends your digital sketchpad to your Apple iPhone or Apple iPod touch. With the same paint engine as Autodesk SketchBook Pro software, SketchBook Mobile offers professional-grade painting and drawing tools in a streamlined and intuitive user interface. Use it to digitally capture your ideas as napkin sketches or produce artwork on-the-go.
  • Wireframes and Concept: Planning a Website [Designer Break - Aug 22, 2009] – When planning a website the first important steps involve just a pen and a paper. It’s crucial to understand what we are creating and its nature. To list the purpose, the expected content and draw its structure will be our first concern.

Links for 2009-09-15

  • An Interview With Edward Tufte [VizWorld - Sep 10, 2009] – Tufte, or ET as he prefers it, possesses an invaluable combination of talents that he draws from and to our collective benefit as visualization workers: an eye for art, thorough knowledge of content, design prowess, discipline, a desire to share and the energy for successive public speaking engagements in which he preaches his gospel. I met up with ET after one such lecture in Cincinnati on August 25th, at which time he was kind enough to participate in an audio interview that sits at the end of this post.
  • User Experience Vision Videos [Functioning Form]
  • Engagement Economy [The Institute For The Future - Sep 18, 2008] – But how, exactly, do you turn attention into engagement? How do you convert a member of the crowd into a member of your team? To answer these questions, innovative organizations will have to grapple with the new challenge of harnessing "participation bandwidth." To do so, they may start to take their cues not from the world of business, but rather from the world of play. Game designers, virtual world builders, social media developers, and other "funware" creators have the potential to offer essential design strategies and economic theories for otherwise "serious" initiatives.

Links for 2009-09-03

  • 50 Most Usable RIAs [InsideRIA - Sep 02, 2009] – Bill Scott and I have reviewed hundreds of RIAs while compiling examples for our book Designing Web Interfaces: Principles and Patterns for Rich Interactions, and subsequent talks and articles. We recently realized that we had amassed quite a list of applications. Thinking other designers and developers might be interested in these resources, we applied two simple criteria to identify the top fifty: Number 1: Does it adhere to the 10 basic usability principles? Number 2: Is it really rich? Developing a product with Ajax, Flex, or Silverlight doesn't inherently make it rich. A usable RIA will embody these six principles:
  • 6 Tips for a Great (Flex) UX: Part 5 [Designing Web Interfaces - May 17, 2009] – Theresa walks through Jakob Nielsen’s heuristics and identifies examples of great RIA applications that put the heuristic into practice.
  • OpenCourseWare: Intelligent User Experience Engineering (IN4179) [Delft University of Technology] – The open course, Intelligent User eXperience Engineering (IUXE), is given for the master programme “Media and Knowledge Engineering” and for students from other master programmes. The aim is to achieve an understanding and practical experience of key principles, methods and theories in the area of intelligent user experience engineering.