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  • Rob Fay 9:07 am on 2/7/2008 Permalink | Reply  

    Apple Home Page Search 

    Apple Home Page Search

    This morning I went to the Apple home page to find one of their commercials. I went to search and noticed that the behavior mimicked Apple’s own operating system and the “suggest” features available in browser search boxes. What I liked is that it not only offered suggested terms but displayed media previews along with the term. I realize this isn’t especially groundbreaking, given the amount of AJAX development in recent years. However, it reminded me that as Peter Morville analyzes search patterns, another to add to the list is the behavior of providing suggestions before a user has even executed a search. This might remedy the need to distinguish between a basic and advanced search, or the need to revise a search after seeing results. Notice the screen capture image (click image to see original) where I entered “ads” as my search term.

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  • Rob Fay 7:50 am on 2/1/2008 Permalink | Reply  

    User Experience Professionals are Here to Stay 

    I’ve decided to pour through my Gmail account to delete and archive old emails that I’ve been too busy to move from my inbox. Sure, I really don’t have to perform this task when I can just archive everything, but I’m pretty anal about categorizing my emails, even if I am not prompt at performing the task.

    Today I stumbled across an email a colleague of mine sent out last July. He referred to a YouTube video that highlighted MS Vista’s speech recognition. All I can say is that while it performs admirably at times, quite a few times I found the video both painful and funny to watch (see below). It really confirms that the usability and user experience professions are here to stay.


    Microsoft Vista Speech Recognition Tested – Perl Scripting

    [Runtime: 10:33 | Please make sure you have the latest version of Adobe Flash installed on your computer to watch this video. To download it, please visit: http://www.adobe.com/]

    – Hat Tip: Ari Weissman

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  • Rob Fay 11:30 am on 1/24/2008 Permalink | Reply  

    Edward Tufte iPhone Critique 

    Edward Tufte offers a critique of the iPhone’s interface design (includes video).

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  • Rob Fay 1:41 pm on 1/17/2008 Permalink | Reply  

    Apple Ad Blurs Old and New Media 

    An inspiring ad in today’s New York Times.

    Click play and see how the lines between old media (NYTimes ‘paper’ style view of front page) and new mix together beautifully.

    In case the ad moves, I tried to do a screen capture of it, but the voice is lost. Just focus on the ad and the paper’s headline.

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  • Rob Fay 8:51 pm on 7/25/2007 Permalink | Reply  

    Alpha, Beta, Gamma…Love? 

    Many bloggers are familiar with Flickr, a fantastic photo sharing site. They and many web 2.0 companies use the “beta” label, seemingly to avoid responsibility if there are bugs or customer complaints. Beta is fine, in my opinion, if the service is limited to a specific customer base and if it is free, but once a customer has to pay, all bets are off.

    As Flickr has matured, it changed its logo labeling from “beta” to the “gamma” level of maturity. Today I noticed that their logo no longer contains this cautionary label, but now reads “loves you,” as in “Flickr loves you.” See below.

    Flickr Logo Beta

    Flickr Logo Gamma

    Flickr Logo

    So, what does this have to say about the Flickr? What, no love at first site? Did you have to get customer commitment before you learned to love us?

    In all seriousness, have you been involved with products that used the “beta” label? If so, what were the reasons?

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  • Rob Fay 7:20 pm on 1/29/2007 Permalink | Reply  

    iTunes is the Trojan Horse 

    I am a Mac addict. There, I admit it. I’m also a technology nut. I love gadgets – anything with bells and whistles. I’m also interested in anything that can potentially enable me to be more productive and organized. The recent announcement of the iPhone brought out the same reaction I always have when Apple introduces something: “Wow, that is so cool! I have to have it!” Then I excitedly tell my wife how I need to have this new gadget, but she quickly brings me down to earth with statements like, “So, do you want your children to have the luxury of wearing diapers?” or “Have you considered how expensive college will be for our children when they can attend?” So, she brings me down to earth, rightfully so. However, that does not stop me from working hard to state my case. I’ve been resourceful in the past, but sometimes it’s hard when I have a wife who prefers Windows pcs over Macs, Pepsi over Coke. But I digress.

    The Genius of iTunes


    iTunes Trojan Horse

    So, why is iTunes a Trojan Horse? I do not mean that Apple has any malicious intent to use iTunes to harm our devices or the digital information we own. Rather, I believe iTunes is Apple’s most powerful weapon for selling more products, for expanding existing markets and for reaching new markets. How? Let’s look at a brief history of iTunes (see more here):

    1. January 09, 2001 – iTunes was originally released for managing music on an owner’s computer
    2. October 03, 2001 – iTunes integrates with the first iPod
    3. April 28, 2003 – iTunes Music Store support
    4. October 16, 2003 – iTunes for Windows
    5. October 27, 2004 – Supports photo sycing
    6. May 09, 2005 – Supports video syncing; supports calendar and contact syncing (Mac only)
    7. September 07, 2005 – iTunes can sync calendars and contacts with Microsoft Outlook

    The “video” capabilities have grown to include both television, movies, and other types of video. So, with each new version of iTunes, Apple extends its reach to manage new types of content, and it also makes this available for Mac and Windows users alike.

    The Sync is the Kitchen Sink

    Sync IconSure, the iTunes Store is important, because Apple wants you to purchase content from them. However, the sync ability is the most important feature of iTunes. Of course the end game for Apple is to entice people to buy their hardware and to purchase content from their store. But to truly entice users to spend money on either hardware or content, they have to have sync done right. How might this be done?

    Well, for one, sync needs to go two ways. Previously, sync meant updating your iPod with content from your desktop or laptop computer. Calendar and contact information was handled on the desktop or laptop, and then this content was updated on the iPod. With the introduction of the iPhone, however, we’re now talking about the ability to update content on either the device or the desktop/laptop, and have it update both ways. I applaud Apple for pursuing specific standards, particularly the CalDAV standard. For Apple to be successful, they will need to continue such efforts to pursue standards for two-way (or more) syncing all kinds of content.

    Recommendations

    I would recommend the following to happen for Apple to be successful:

    1. Change the “iTunes” name to something more encompassing to reflect the purpose of the application. Perhaps “iHub” or something that shows how many types of content can be held and synced using this application.
    2. Two-way content editing means that with the iPhone, I should be able to CRUD calendar or contact items on my phone, and then sync back to my desktop/laptop and vice versa.
    3. Web Syncing does not mean forcing people (including non Mac owners) to use the .Mac service. It means working with partners Google and Yahoo to come up with APIs or other webDAV solutions so content can be synced with external web applications. If Apple can handle two-way syncing with external web PDA-like solutions, then it will have won the game.

    Conclusion

    There is so much content the mobile user wants at their fingertips – music, video, calendar, contacts, etc. Apple’s iTunes application is rapidly becoming the hub that syncs and manages many types of content. For Apple to be even more successful, iTunes must be renamed and it must handle two-way (or more) syncing between device(s), web application(s) and/or desktop/laptop application(s).

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  • Rob Fay 7:56 am on 10/26/2006 Permalink | Reply  

    Post a Slideshow on Your Site – Part III 

    Slideshare

    Well, it’s now available and I’m very excited! Think of the possibilities. For teachers. For sharing knowledge in an organization. For sharing knowledge with the world. Sign up now and get started.

    Related Posts

    Post a Slideshow on Your Site – Part II

    Post a Slideshow on Your Site – Part I

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    • Dave Cassidy 3:48 pm on 10/26/2006 Permalink

      It’s about time someone came up with this! But prepare for the onslaught of the Badly Designed PowerPoints!

  • Rob Fay 12:27 pm on 9/13/2006 Permalink | Reply  

    Grant.gov’s Aluminum Bullet 

    Grants.Gov

    I do not envy those folks over at grants.gov. What a hurculean undertaking to provide a unified entryway into finding and applying for federal grants [author's inquiry - is there a grants.gov plan to support the full grants lifecycle, from apply to closeout?]. The politics involved. The clear communication needed. The strong leadership and management structure needed.

    As mentioned in Rick Weiss’ Washington Post article and David Cassidy’s commentary [here and here], the grants.gov project will have a new prime contractor take over the development effort.

    Assigning Blame

    Can I assume that the previous contractor failed? Did they not deliver on time, within cost, and with agreed-upon quality measures? If they failed, was it entirely their fault or were there federal government management lapses? Can the American public not renew the contracts of any federal government leadership that may have failed?

    Of course I’m being facetious, but I want to point out that at the end of the day, a project fails because its leadership did not plan accordingly. And of course when a project fails, is the solution to simply hire a new contractor who may have won on a low bid, quickly bring them up to speed, and then assume they will be the silver bullet to satisfy all stakeholders? Without knowing the capabilities of both the former and current contractor, it seems the easy target is to give the contractor the boot rather than to conduct a “lessons learned” within your own ranks and make necessary changes (both to personnel and policy).

    Compatability

    I’ve talked about incompatability issues between the Mac OS platform and grants.gov in the past [see here], so it does not surprise me that there still is no resolution to this issue. To be quite honest, I’m surprised that the issue is important enough to warrant a Washington Post article.

    But that brings us back to a fundamental theme. Although the federal government is required to provide an option for people to transact with them electronically, do they serve the public’s best interests by favoring one operating system over another or by forcing people to conduct their business electronically? I’ve said it before and I’ll say it again:

    “So, the question is, why does this federal site (grants.gov), which has the authority for consolidating the business of grant funding among a majority of federal agencies, have the authority to mandate a technology that can only be used by users of one operating system? There are federal mandates such as Section 508 that provide for equal access to web applications for handicapped individuals. Shouldn’t there be an equal access technology policy too?”

    Rick and Dave point out that a Mac client solution has been underway, but it seems the better plan might be to simply create a cross-platform solution, perhaps using the Java platform.

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    • Dave Cassidy 11:35 am on 9/14/2006 Permalink

      As long as an offline client is needed, the system will use e-forms. While it would indeed be more open-standards focused, using Java Swing (or anything similar) has several problems of its own — browser and OS compatibility, performance issues, and more — that would create new issues.

      Personally, I’m in favor of the e-forms solution playing second fiddle to an online application mechanism, much like FastLane. When Grants.gov started up, most grantees were not familiar with either e-forms or web-forms. Nowadays, though, most people are much more comfortable with web-based forms and it’s e-forms that present a learning curve.

      In addition, with contemporary technologies such as AJAX, a rich web interface experience is possible (Google Maps, GMail, Basecamp, Salesforce.com and many other apps demonstrate this) so there’s no argument against the feasibility of this approach.
      But the government doesn’t want to host people’s grant application data — either in draft or submitted form — wherever possible. (NSF is okay with it; other agencies are more skittish.) So we’ll need to see a change in thinking there before this option becomes truly feasible.

    • Rob Fay 12:51 pm on 9/14/2006 Permalink

      Sure, Java isn’t without its problems, but I assumed that it might be easier to rollout than a separate client for each OS.

      The government does, in fact, hold onto people’s grant application data – aren’t there rules for retention? However, I understand if grants.gov doesn’t have the resources to support it and must, instead, just feed the data off to the granting agency.

      But that perhaps answers my question that grants.gov could never handle cradle-to-grave grants needs if it’s simply the broker of such information.

  • Rob Fay 6:18 am on 9/11/2006 Permalink | Reply  

    UX in DC Week 

    uxweek

    I know, I know. I’m late to the game. I was not able to attend Adaptive Path’s UX week in DC last month. Fortunately, there’s a wiki containing great sessions notes.

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  • Rob Fay 6:00 am on 7/28/2006 Permalink | Reply  

    Silent Film 2.0 

    the iconfactory logo

    A hilarious tale is unfolding in pixels over at the iconfactory. [hat tip to SimpleBits]. Talk about communicating without words. Simply.Brilliant.

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  • Rob Fay 6:57 am on 4/13/2006 Permalink  

    Google Calendar – First Impressions 

    Google Calendar

    Today Google launched their own calendar offering. I created a Google Calendar for myself and my initial review is relatively positive, but not enough to make me a convert.

    Pros

    The definitive positives include the ability to manage multiple calendars, sharing calendars and delegating permissions to access these calendars. Also, there are a variety of ways to get notified of events – emails, SMS, etc.

    Cons

    The biggest negative, for me, is that there is no sync capability. Google allows you to import your calendar from another program, but there is no way to sync a localized version of your calendar, either on a client program, a handheld, or otherwise. In addition, it does not publish in the iCal format to allow for subscriptions. Why should I only be able to view the calendar on the site? Shouldn’t I also be able to subscribe to the calendar and view it using a portable device? Perhaps the thought is that all portable devices in the future will have a persistent connection to the Internet, but I for one cannot now justify spending a few extra bucks for my mobile phone provider to offer this option.

    I understand that Google starts off with limited features and expands its offerings, but this sync criticism is one that I have with a majority of the web calendar offerings out there. My current solution is to use iCalx to host my calendar. Essentially, it is a site that offers webDAV technologies and uses PHP iCalendar. That way I can use a client like Apple’s iCal or Mozilla Calendar to publish and sync my calendar in the iCal format to the iCalx site. Then I can sync the client with my portable device (Palm).

    Conclusion

    I have no problem using a web program like Google instead of a client program, but it must at least offer a way to subscribe to the calendar for viewing on other platforms and devices. Google is on its way to solving the problem of sharing and collaborating using calendars, but until they can offer a subscription and a syncing feature, it will not replace my current solution.

    Update

    I spoke too soon. Google does offer the ability to view the calendar from other applications by offering both an xml feed and an iCal subscription! Yippie! Now they just need to let users create entries from these other applications so they can be synced to the Google calendar.

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    • Alex Rudloff 2:50 pm on 4/14/2006 Permalink

      Well, if nothing else, we surely needed another calendar application… ;) The biggest thing about google cal is that it kills 30boxes and the million others chances for getting bought.

      Haven’t played with it, but it is google, and they do have SMS notifications.. soo.. maybe I’ll give it a whirl

  • Rob Fay 6:28 am on 3/24/2006 Permalink  

    XP on a Mac 

    Joy of Tech - XP on a Mac

    Well, it looks like there’s a relatively stable way to get Microsoft and Apple to play together on a Mac. Have you been successful?

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  • Rob Fay 7:27 am on 2/1/2006 Permalink  

    Best Buy Offering Windows OS on Apple Powerbooks 

    Apple Windows

    It looks as though Best Buy is offering Apple Powerbooks with what looks like the Windows 98 OS! This post may get a lot of traffic, so let me stop the speculation now by saying that Best Buy is NOT offering Powerbooks with Windows. BB simply needs to work on their Photoshopping skills.

    Product here and expanded image here.
    Hat Tip to Durden2.0.

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    • Jason 5:58 pm on 2/2/2006 Permalink

      Maybe they are running Virtual PC with a Win98 install. ;) Because we all know that running Win98, in Virtual PC and on a Powerbook none the less, is just kick ass!!

  • Rob Fay 12:12 pm on 12/20/2005 Permalink  

    Afraid of Google Earth 

    Google Earth

    Back in May I discussed the potential misuse of a powerful mapping tool like Google Earth. Today, the New York Times reports that international governments are afraid of the potential for misuse of this technology. Since the New York Times will eventually make the link to their article obsolete (unless you pay for a subscription), I felt compelled to include some of the more interesting tidbits…

    From the Dec 20, 2005 edition of the New York Times, “Governments Tremble at Google’s Bird’s-Eye View”

    “Lt. Gen. Leonid Sazhin, an analyst for the Federal Security Service, the Russian security agency that succeeded the K.G.B., was quoted by Itar-Tass as saying: “Terrorists don’t need to reconnoiter their target. Now an American company is working for them.”

    “India, whose laws sharply restrict satellite and aerial photography, has been particularly outspoken. “It could severely compromise a country’s security,” V. S. Ramamurthy, secretary in India’s federal Department of Science and Technology, said of Google Earth. And India’s surveyor general, Maj. Gen. M. Gopal Rao, said, “They ought to have asked us.”

    “Andrew McLaughlin, a senior policy counsel at Google, said the company had entered discussions with several countries over the last few months, including Thailand, South Korea and, most recently, India.”

    “When you have multiple eyes in the sky, what you’re doing is creating a transparent globe where anyone can get basic information about anyone else,” said Mr. Gupta, the Sandia analyst. His recommendation to the Indian government, he said, would be to accept the new reality: “Times are changing, and the best thing to do is adapt to the advances in technology.”

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  • Rob Fay 12:49 pm on 11/18/2005 Permalink  

    More Mac Incompatibility with Grants.gov 

    Back in April I discussed how the federal government is discriminating against Macintosh users with regard to e-gov business transactions with the grantee community. I still cannot believe that OMB chose a solution that disregards a significant segment of its community. Furthermore, I find it hard to trust a vender who cannot implement a quick solution to cross-platform compatibility issues, particularly now that we live in an era that relies less on any given computing platform in favor of open-standards web services. Anyway, here is the latest word on Mac compatibility with Grants.gov:

    I have heard that Grants.gov is not Macintosh compatible. What do I do if I use only a Macintosh?
    Grants.gov is aware of the issues facing Macintosh users who apply for Federal grants electronically. Grants.gov has provided the following response regarding this issue on the FAQ page of their website:

    “Grants.gov has been working with PureEdge [since acquired by IBM and renamed IBM® Workplace Forms™] to offer a viewer that is compatible with as many operating systems as possible. Once a MAC compatible viewer has been developed information will be posted on our website. Our goal is to ensure the widest possible acceptance of Grants.gov and not exclude anyone from the electronic grants submission process.”

    Pure Edge anticipates having a platform independent solution available by November 2006. Until then, PC emulation software for the Mac will allow Macintosh users to prepare and submit their applications to Grants.gov. Grants.gov has provided information [PDF] on using the PureEdge viewer with a Mac.

    Grants.gov and NIH are partnering to provide free access to Citrix servers for Macintosh Users who are looking for an alternative to using PC emulation software with the PureEdge™ forms. This service will be available for use at the end of December 2005.

    A Citrix server connection allows Macintosh users to remotely launch a Windows session on their own machines by using the free Citrix client application. While connected to the server, Mac users can develop their grant application using PureEdge™ forms. Applicants will need to download and install the free Citrix client application in order to work on the SF424 (R&R) application package with the specific grant for which they are applying.

    While connected to the Citrix server, the Authorized Organizational Representative (AOR)/Signing Official (SO) can submit the application to NIH via Grants.gov.

    Applicants can also use service providers (see Service Providers) for a platform independent solution.

    Applicants having trouble submitting their application electronically to Grants.gov should contact Grant.gov customer support for assistance.

    Statement from OER Deputy Director regarding Macintosh compatibility:

    “We truly regret the inconvenience that Grants.gov’s lack of platform independence is causing Macintosh users. As stated in the FAQ’s posted on this website, the Office of Management and Budget, part of the Executive Office of the President, has chosen Grants.gov as the single portal for all submissions of federal grant applications, and NIH’s parent agency, the Department of Health and Human Services (DHHS), as Grants.gov’s implementer. As the federal government’s largest research granting agency, NIH is expected to be a key player in the DHHS implementation of Grants.gov. We and others have made Grants.gov aware of the difficulties that Macintosh users are experiencing and are working with Grants.gov staff to implement a temporary solution (Citrix). We recognize that this solution is not ideal but ask for your patience and forbearance as we work toward the very complex task of electronic submission of all NIH applications by May 2007. Grants.gov is working with PureEdge toward a platform independent solution by November of 2006. For additional information about Grants.gov please visit their website at http://www.grants.gov.”;

    - Norka Ruiz Bravo, NIH Deputy Director of Extramural Research

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    • Thom Hughes 1:18 pm on 12/8/2005 Permalink

      At first I too was concerned with the Mac compatability issue. Many of us in the scientific community use Macs, and it is hard to imagine why we would have to go out and by windows boxes just to submit grants. Well, I just used the grants.gov system for the first time to submit a grant, using a windows machine, and I have this to report. Don’t worry about the system not working on your mac. It doesn’t work on a windows machine either. It is truly the most wretched system I have ever had to struggle with. Who ever decided to use this system has single handedly set biomedical research back at least a year.

    • Rob Fay 1:50 pm on 12/8/2005 Permalink

      I’ve submitted a few grants.gov applications in the past, only because the university I worked at required approval and submission by the central administration instead of direct submission by the PIs.

      It’s wasn’t too painful, but it was not intuitive either. What I dislike is that you can only check preliminary submission status at grant.gov, then you must go to the agency to check the status of the application.

      I do understand part of the reason to use PureEdge. It allows for offline work to get necessary data elements into the proper XML format. The powers that be rightly knew that some persons may not always have constant (high speed) internet connectivity.

      On the other hand, a reliance on a proprietary product not available for all platforms seems preposterous to me.

      What is the lesser of two evils – requiring an internet connection or requiring the use of a proprietary product?

  • Rob Fay 12:35 pm on 9/15/2005 Permalink  

    Catching up to Google? 

    Today, Yahoo! introduced its Instant Search beta – it allows users to potentially return answers as you type. Think Google’s “I’m feeling lucky” but without the wait, because Yahoo’s search beta leverages AJAX technologies.

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    • Jason 2:18 pm on 9/19/2005 Permalink

      Interesting to say the least. I like the idea, but there is a usability issue at hand (of course, usability is an issue with AJAX). I find myself sitting and wondering what’s going to happen. Sometimes it doesn’t give me results and other times, it does. It’s a little confusing. As I type, I would like it to give me something in return every time. It’s not consistent with the delivery of information. Great concept, but there needs to be some tweaking. Also, how will this effect a users interaction with “getting at” information? This is Web 2.0 and the web coming to me, but why’s it only coming to me sometimes? It should come to me every time.

    • Rob Fay 2:48 pm on 9/19/2005 Permalink

      Jason:

      I completely agree with you. I’m not sure about you, but I rarely use Google’s “I’m feeling lucky” button. Similarly, even when a recommended site does pop up using Yahoo’s Instant Search Beta, how often is this site the one I am interested in?

      In my humble opinion, I believe that Yahoo would be best served to use its AJAX technologies to already conduct the search based on my input, but it should not display a return until I submit my query. That way, the power of AJAX would be that my “submit” would return results more quickly…”submit” would instead be a command to display the query that had already been running while I typed in my search criteria.

      On the other hand, perhaps they will change their search algorithms so that there’s always a return and the results might become more accurate…

    • Jason 11:30 am on 9/20/2005 Permalink

      I could not agree with you more Rob. Yahoo! has a great concept here, but, like you, I do not use Google’s “I’m Feeling Lucky” button either and neither does’ Yahoo’s concept break new bounds with it’s current AJAX means of “feeling lucky.” I know what I want when I search and I don’t feel lucky when I search. When I click “Search”, I want the information I requested. In fact, the whole “feeling lucky” thing sounds like they are giving you the best results they can but aren’t being professional about those results. It’s like Google’s saying, if you search the regular way, you’ll get solid results, if you search and “feel lucky,” it’s yours and our best guess with the return. Does this make sense? I don’t want you to tell me what I want, because I know what I want. Give AI another decade or two and maybe, just maybe, you’ll know what I want when I type something. Then, and only then, can I “feel lucky.”

  • Rob Fay 6:49 am on 8/24/2005 Permalink  

    Google Talk 

    Google Talk Logo

    Yesterday, Google entered into the instant messaging wars by introducing its minimalist Talk client. Google based its instant messaging client on the existing open-source Jabber protocol. What’s interesting is that although Google includes audio speech capabilities (only for Windows users), BetaNews indicates that

    “Future additions to Google Talk will include support for the SIP protocol used in VoIP communications, which would allow the client to directly contact phones based on the technology. Google said it was aligning with Earthlink and Sipphone to make these features possible, but provided no timetable for planned availability.”

    Right now I’m not particularly excited by this news. What’s another instant messager? I do think it was a good choice to use an open-source protocol. However, what I’m more interested in is how Google will tie this technology in with its other current and future service offerings.

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    • nomad 7:56 am on 8/28/2005 Permalink

      So what is you username on GoogleTalk? :-)

  • Rob Fay 10:35 pm on 8/11/2005 Permalink  

    The World Just Got Smaller… 

    Chatting with my father-in-law

    My father-in-law and I recently purchased a small video camera (iSight) that can be mounted onto the top of our Apple computers. The purpose of the camera is so that we can both see and hear each other remotely using a combination of the camera and “instant messenger” chatting software that most of us have already used. We had a great time – both video and audio were really good – not choppy like I anticipated it might be. The video was a little fuzzy, but only when I had it fill the entire screen. Nonetheless, it was amazing! I felt like we were sitting across the table from each other. In fact, during another “chat” I put the camera on my laptop, and leveraging the wireless connection in my home, I was able to take my laptop around the house so my father-in-law could see home improvements, etc. from his home hundreds of miles away. Amazing!

    Chatting with my father-in-law

    Anyway, I was hoping to lure friends and family into getting one of these. There are a few hurdles – you need a high speed internet connection (no dialup) and your computer must be relatively new (you do not have to have an Apple Macintosh). Think of all the long distance costs you will save because chatting this way is free – only the cost of the high speed internet service (and the camera)!

    This has been done in the business community for a while now for holding remote conference calls. For instance, CNN recently decided to use Apple’s technology to aid them in their efforts for real time remote reporting.

    The psychotherapy profession should really start embracing the use of this technology in order to provide alternative services. For instance, what if a psychotherapist needs to see a family, yet one of the parents happens to be away for business during a planned session. Typically, the appointment would either be cancelled or it might be missing an important viewpoint if the psychotherapist decided to see the reminder of the family anyway. A certain number of counselors already do therapy by telephone or by email, but I think there are 2 limitations with these laternatives. First, doing email “therapy” tends to lend itself more to helping one individual, not many at once. Second, it is common knowledge that a majority of communication occurs nonverbally, so much is lost using the mediums I mentioned. However, using relatively inexpensive webcam technology could be something the profession needs to consider. The major concerns would involve the legal (insurance), confidentiality, security, and archiving issues, but I think these could be reasonably resolved.

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    • Arf 9:28 pm on 8/13/2005 Permalink

      You’ve got to be kidding me. Video conferencing is far from being a new technology, and you write like you’re one of the first to discover it. Maybe you’d like to share your thoughts on the wheel with the world too?

      By the way, the psychotherapy profession were using it and talking about it in 1996 (http://netpsych.com/netpsych2.htm) so you’re only 9+ years behind there.

    • Rob Fay 12:02 am on 8/14/2005 Permalink

      Arf:

      Thanks for your feedback. I do not disagree with you regarding my being late to the party, but I do disagree with you about how prevalent this technology is being used in the psychotherapy community. The technology may have been available and discussed in the psychotherapy community,but it is not necessarily being used widely.

    • Jason 2:24 pm on 8/15/2005 Permalink

      It sounds like somebody didn’t have their Wheaties this morning (Arf). I also find it funny that Arf calls you out on your site but doesn’t leave a way of rebuttal except in this forum.

      I think you have some good points Rob. I have thought about purchasing an iSight, but don’t have many friends that would purchase one as well. I do have plenty of friends that live abroad and having an iSight would be killer, but utilization is slim at best. $180 is a decent amount of cash to drop on something you’d only use maybe once a month.

    • Rob Fay 10:19 pm on 8/15/2005 Permalink

      Thanks, Jason. Of course the technology is not new, but I finally got around to getting it. Fortunately, my father-in-law got an educational discount, so it was more like $130 or so for me. Since my wife is preggo we thought we could use the techology for family to see the little ones from afar. I’m not much of a phone person, but I find I’m more likely to talk if I can see the person…

    • Jason 1:32 pm on 8/18/2005 Permalink

      The good ol’ “Education Discount.” With the cost of hardware and software today, it’s almost worth it to invest some cash into furthering ones education. The discounts you receive alone are worth the money put into an institution of higher learning.

      I concur on not being much of a phone person. I remember going to Epcot Center when I was a kid and seeing the AT&T display with the video phones. Having an iSight is so tempting. I think I may add it to my Amazon wish list and see what Santa brings this year.

    • Rob Fay 1:54 pm on 8/18/2005 Permalink

      The deals are on the software you can get via educational ties. When I was employed by the university, I got MS Office and Virtual PC for $10 because of a license agreement. Getting OS 10.4 for cheap wasn’t bad either.

  • Rob Fay 7:45 am on 8/5/2005 Permalink  

    Will the Real Dan Brown Please Stand Up? 

    Yesterday, Dan Brown, User Experience Lead with Computech, came to my “User Interactions with Information Systems” class to discuss “A Day in the Life of…” Dan offers over a decade of related experience and has his hands in many things, including:

    The remainder of this post outlines my interpretation of some of the ideas Dan discussed. Please see Dan’s post to view source materials and documentation from yesterday’s presentation.

    (More …)

     
    • Dan 9:40 am on 8/5/2005 Permalink

      To be clear, Vera had my credentials a little inflated. I did not start DCIA, though I since have become very involved. Our local professional group was the brilliant invention of Stacy Surla, Marcy Jacobs, and Meg Peters, among others.

  • Rob Fay 6:51 pm on 8/3/2005 Permalink  

    Thanks, Chad 

    Chad Dickerson

    Chad Dickerson, CTO at InfoWorld, announced yesterday that he will be leaving the company to join Yahoo! Research Berkeley. I’ve read his columns much like a moth is attracted to a flame. Fortunately, I have never gotten fried crispy in the process. One of my past criticisms of InfoWorld was that they tended to focus more on the “T” in IT. However, despite his position, Chad also focused on discussing issues surrounding information.

    I thank Chad for his tenure at InfoWorld and wish him well at Yahoo! Keep your readership informed.

    Tags: [, , , , , , , ]

     
    • Chad Dickerson 10:26 pm on 8/3/2005 Permalink

      Hi Rob,

      Glad you were never fried crispy — thanks for the compliments. Of course, with my new blog, there will be more where that came from. . . stay tuned!

    • Dave Cassidy 9:05 pm on 8/5/2005 Permalink

      I agree, Rob, Chad’s columns have been excellent on a regular basis; I’ll miss his insights enormously, not to mention his eschewing the over-use of acronyms (unlike some InfoWorld columnists I could mention!).

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