Partial Recall » Links for 2009-06-05

Windows User Experience Design Principles [Microsoft Developer Network] –
The Importance of Analytics in User Experience UX specialists have got to get a whole lot better at analytics. Why not get started by reading this presentation by Louis Rosenfeld?
American Airlines Web Site: The Product of a Self-Defeating Design Process [Fast Company - Jun 02, 2009] – Designer Dustin Curtis was so disgusted with the American Airlines Web site that he redesigned it, and posted the results as an open letter to the company. Guess what? One of AA’;s designers responded with a long defense about why better design dies a slow death at places like AA.

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