Storyboard Templates – Customer Service Style

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Rob Fay has over twelve years of experience supporting federal, state, and commercial information technology and product development initiatives. He has a passion for user experience topics including information architecture, interaction design, social media, information management, and usability. Mr. Fay currently works as Blackboard's User Experience Architect. In his role of being the user advocate, he leads the company's user research efforts, curates their design pattern library, and designs products that transform the experience of education. Rob holds graduate degrees in Information Management and Marriage and Family Therapy from the University of Maryland, College Park. He lives in the outskirts of DC in suburban Maryland with his wife, twin 4 yo daughters, and his dog named Mattingly.

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Rob Fay 12:38 pm on 1/23/2007 Reply