Usability ROI: A Collection of Resources

Partial Recall

Rob Fay has over twelve years of experience supporting federal, state, and commercial information technology and product development initiatives. He has a passion for user experience topics including information architecture, interaction design, social media, information management, and usability. Mr. Fay currently works as Blackboard's User Experience Architect. In his role of being the user advocate, he leads the company's user research efforts, curates their design pattern library, and designs products that transform the experience of education. Rob holds graduate degrees in Information Management and Marriage and Family Therapy from the University of Maryland, College Park. He lives in the outskirts of DC in suburban Maryland with his wife, twin 4 yo daughters, and his dog named Mattingly.

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Rob Fay 7:48 pm on 6/27/2006
Usability ROI: A Collection of Resources

Some great usability ROI resources that I’ll try to keep adding to:
I forgot that I also discussed this issue a while back here. Can anyone add to the list?

Tags: [usability, ROI, return on investment, Partial Recall, user experience]

	Whitney Hess on Lay Your Weapons Down and Cele…
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	Semantic Will on Memphis, Here I Come
	Victor Lombardi on Desirability Heuristics
	Rob Fay on UPA’s User Focus Confere…

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Rob Fay 7:48 pm on 6/27/2006

Usability ROI: A Collection of Resources