ROB SEEKS TO BUILD DESIGN-CENTRIC COMPANIES THAT PASSIONATELY FOCUS ON DELIVERING GREAT CUSTOMER EXPERIENCES.
DESIGN STRATEGIST
ADDRESS ASSUMPTIONS. ENCOURAGE EMPATHY. IGNITE INNOVATION.
ROB IS AN EXPERIENCE DESIGNER. HE CREATES PRODUCTS AND SERVICES THAT ARE EASY AND FUN TO USE. HE TAKES THE TIME TO UNDERSTAND CUSTOMER NEEDS AND GOALS. HE MAKES IT SIMPLER, NO MATTER HOW HARD IT IS.
Rob leverages both qualitative and quantitative user data to help inform design decisions. He hears what customers say but focuses on what they do.
He views problems from a holistic systems perspective and attempts to break down silos and affect organizational culture change. All in the name of customer-centered problem solving.
Design does not just apply to products and services. What does it mean to design an organization that is customer-centric? Design-led companies outperform others by 200%! Let’s win together. Reach me at hey@robfay.com to discuss.
Rob is a strategic global business professional with over 20 years of business leadership and development experience who identifies market opportunities, develops plans for delivering cohesive customer experiences, and delivers results by leading initiatives through the development process. He is a passionate advocate for the holistic customer experience by developing vision, managing the design of product solutions, and leading research initiatives.
He is able to connect diverse groups of people and identify and communicate stakeholder information needs to executives, technical staff and customers alike. This combination of specialties gives him an empathic ear for listening, an eye for observation, a desire for collaboration, and a passion for taking complex issues and finding simple solutions to please both customers and shareholders.
Rob has a teaching and counseling background, which serves him well as he seeks to convey the importance of gaining empathy for the customer experience. With a background in product design, he knows what it means to advocate for customer needs and goals, and to make data-driven business decisions that reflect both qualitative and quantitative metrics. Some of Rob's expertise includes Training (e.g., design thinking, customer research, product design), Coaching (e.g., agile, LeanUX), Measurement (e.g., KPIs, usability, satisfaction, VoC, CX / UX maturity), Design (e.g., information architecture, interaction design, organizational design, user experience (UX), customer experience (CX), employee experience (EX)), and Research (e.g., interviews, task analysis, usability testing, card sorting, surveys).
ROB HAS WORKED ACROSS INDUSTRIES ON COMMERCIAL, STATE, AND GOVERNMENT PROJECTS.
A MENU OF SERVICES ROB CAN DELIVER.
7 Things Every Designer Needs to Know about Accessibility [Salesforce UX –...
05/10/20160 comment
13 impressive statistics on user experience [InVision – Nov 24, 2015] –...
12/03/20150 comment
Mobile First Design: Why It’s Great and Why It Sucks [Code My...
09/15/20150 comment
HE CAN CREATE OPPORTUNITIES FOR YOUR BUSINESS.
Call (240) 455-4586 Monday–Friday | 9am–5pm EST (GMT -5)
Visit 2270 Rolling Run Drive, Windsor Mill, MD 21244 USA
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